SHIPPING POLICY

New Zealand Shipping

Standard shipping costs $5.00.

Rural delivery costs $7.50.

All orders within New Zealand will be delivered via CourierPost and will be sent out within 2-4 business days from placement of order.
Deliveries to rural addresses may take longer than the time indicated.

Please ensure that you specify a physical address. Orders will not be sent to a PO Box.

International Shipping

Customers have the choice of two shipping options; tracked and untracked. Untracked orders will be sent at the customers’ own risk.
International orders are sent via NZ Post International Air. Orders are sent out within 2-4 business days from placement of order.

Delivery takes approximately 3 – 10 working days from the date of dispatch.

If you have placed an order and your delivery zone is not available, we will contact you with a shipping cost. Payment must be made for the extra shipping costs otherwise your order will be canceled and refunded.

Please ensure that you specify a physical address. Orders will not be sent to a PO Box.

Lost Deliveries

Crystals New Zealand has to rely on NZ Post and CourierPost courier services and cannot accept responsibility for any lost packages.

If you have paid for tracking and have not received your order, please email us at hello@crystalsnewzealand.com. We will contact NZ Post / CourierPost and do our best to locate your order. If we feel that your order has indeed been lost and you have paid for tracking, we will refund your order.

If the customer has not paid for tracking costs, Crystals New Zealand will not refund the order and shipping costs. This is because we have no transparency of where the package is in the transit process and we cannot track the order.

Damaged Goods

Should you feel that your item(s) have not arrived in good condition, please email us at hello@crystalsnewzealand.com.

Please supply photographs of your item(s).

We are not responsible for loss or damage to goods that are delivered to an incorrect address.